In collaboration we are working with a leading financial services company who are looking to recruit a French-speaking Retention Agent for their Limassol office.
Location: Limassol, Cyprus
Employment type: Full-time
Work model: on-site
Remuneration: Base salary + commissions.
DUTIES AND RESPONSIBILITIES:
- Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support
- Develop and implement effective retention strategies to reduce churn and improve customer loyalty
- Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement
- Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals
- Keep clients informed about market trends, news, and economic developments relevant to their trading activities
- Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction
- Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management
- Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.
REQUIREMENTS:
- Native / fluent in French both verbal in written. Good command in English
- Proven experience in a similar role within the FX/Forex industry or financial services
- Strong understanding of financial markets, Forex trading, and related products
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
- A strong customer-centric approach with a focus on providing tailored solutions to meet client needs
- Ability to analyze data, identify trends, and make informed decisions based on market insights
- Strong problem-solving abilities with a proactive approach to addressing client concerns
- Proficient in using CRM systems, trading platforms, and other relevant software
- Working schedule: Monday to Friday, 09 AM - 06 PM.
BENEFITS:
- Attractive salary package with performance-based bonuses
- Be part of a dynamic international team with positive and friendly atmosphere
- Opportunities for continuous professional growth and career advancement within the company
- A dynamic and multicultural working environment in a leading Forex company
- Regular team-building events, social activities, and company outings
- Private medical insurance
- Company's discount card
- And many others!
