Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Dutch Speaking Customer Support representative for Transportation Services, working remotely from Greece. As we embody the philosophy 'With a new dawn comes your Next Job!', our agency specializes in connecting talented individuals with rewarding roles in various sectors, including travel, healthcare, gaming, and transportation. In this vital role, you will provide dedicated support to Dutch-speaking customers, ensuring their needs are met and inquiries resolved efficiently. This is a perfect opportunity for those who thrive in a remote working environment and are passionate about delivering exceptional customer experiences. Join us and contribute to enhancing our client's transportation services while advancing your professional career!
Responsibilities
- Deliver high-quality customer support to Dutch-speaking clients regarding transportation services
- Address inquiries related to bookings, schedules, and service policies, providing accurate information
- Effectively manage and resolve customer complaints, ensuring a positive service experience
- Maintain accurate records of customer interactions and service requests in the company database
- Collaborate with regional teams to ensure seamless service delivery and efficient problem resolution
- Stay updated on transportation service offerings and related changes to assist customers accurately
- Collect customer feedback and provide recommendations for service improvements
Requirements
- Fluency in Dutch and English, both written and spoken
- Experience in customer service or support roles, especially within the transportation or travel sectors
- Strong communication skills with a commitment to delivering exceptional customer care
- Proven problem-solving abilities and the capacity to handle complex customer inquiries
- Proficient in using customer support software and online communication tools
- Excellent organizational skills, with the ability to prioritize tasks in a remote work setting
- Enthusiasm for helping others and a proactive approach to identifying customer needs
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
- Professional growth & development opportunities
- Competitive performance bonuses
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses
- Work for a Great Place to Work-Certified Company
