The House of Mercier is excited to offer a position for a Polish Speaking Customer Support Representative specializing in the banking industry, available for remote work in Greece. In this crucial role, you will provide exceptional support to our Polish-speaking clients, addressing their inquiries and ensuring a seamless experience with our banking services. Your fluency in Polish will be key to building strong relationships and offering tailored assistance to our customers.
Responsibilities
- Assist customers in Polish through various communication channels, including phone, email, and chat, answering inquiries related to banking products and services
- Guide clients in managing their accounts, processing transactions, and resolving any issues they may encounter
- Address customer complaints with professionalism, providing timely and effective resolutions
- Document customer interactions accurately while maintaining comprehensive records of inquiries and resolutions
- Collaborate with internal teams to escalate complex issues and ensure effective solutions
- Stay informed about the latest banking products, services, and regulations to provide knowledgeable assistance
- Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty within the banking industry
Requirements
- Fluency in Polish and English, both written and spoken
- Prior experience in customer support, particularly in the banking or financial services sector, is preferred
- Strong communication skills with a focus on delivering exceptional customer service
- Ability to troubleshoot customer inquiries effectively and provide prompt resolutions
- Familiarity with banking products and services, as well as regulatory requirements, is an advantage
- Self-motivated and comfortable working in a remote environment
- A collaborative team player committed to enhancing customer satisfaction within the banking context
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
