The House of Mercier is excited to present a wonderful opportunity for a Polish Speaking IT/Customer Service Agent to join the world's largest technology company. This position is designed for individuals passionate about technology and eager to extend exceptional support to Polish-speaking customers. Based in Greece, you will be the primary contact for handling customer inquiries regarding technical issues and service-related questions. Your expertise in IT combined with your customer-oriented approach will help you deliver outstanding service and solutions to a diverse clientele. If you are ready to take your career to the next level with a global leader in the tech industry while embracing the vibrant culture of Greece, we would love to see your application!
Responsibilities
- Provide comprehensive technical support to Polish-speaking customers through phone, email, and live chat
- Diagnose and troubleshoot technical issues, offering clear and concise instructions to customers
- Walk customers through standard troubleshooting procedures to resolve their concerns
- Document customer interactions accurately and maintain detailed logs of issues and resolutions
- Collaborate with the technical team to escalate complex issues and ensure prompt resolutions
- Engage in ongoing training and professional development to stay current with tech products and services
- Contribute to the development of support documentation and self-service resources for customers
Requirements
- Fluency in Polish is mandatory; proficiency in English is also required
- Previous experience in IT support or a customer service role is preferred
- Strong understanding of technology products and concepts is essential
- Outstanding communication skills to interact effectively with customers and technical teams
- Ability to work efficiently in a fast-paced environment and manage multiple priorities
- Familiarity with customer service software and troubleshooting tools is advantageous
- Strong problem-solving skills, attention to detail, and a passion for providing exceptional customer service
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
