The House of Mercier is excited to offer Dutch-speaking Customer Service Roles that provide the flexibility of remote work from Greece. This opportunity allows you to leverage your customer service skills while enjoying the beautiful surroundings of Greece at your own pace. You will be responsible for assisting Dutch-speaking customers through various communication channels, ensuring their queries are resolved efficiently and effectively. If you are passionate about helping others and seeking a unique work-life balance, we invite you to join our team!
Responsibilities
- Deliver exceptional customer support to Dutch-speaking clients through phone, email, and chat
- Assist with product inquiries, order processing, and any related service issues
- Resolve customer complaints professionally while maintaining a positive experience
- Document customer interactions and follow up on outstanding issues promptly
- Work collaboratively with internal teams to escalate and resolve complex customer issues
- Stay informed about the company's offerings and industry trends to provide accurate information
- Meet individual and team performance goals for customer satisfaction and response times
Requirements
- Fluency in Dutch and English, both written and spoken
- Prior experience in customer service or a similar role is advantageous
- Excellent communication skills with a customer-centric approach
- Strong problem-solving skills and the ability to handle conflicts effectively
- Self-motivated and capable of working independently in a remote setting
- Familiarity with customer service software and CRM systems is preferred
- Ability to work flexible hours to accommodate the needs of customers across various time zones
- Access to a quiet and professional workspace with reliable internet connectivity
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
