The House of Mercier, a leading recruitment agency in Europe, is proud to offer an exceptional opportunity for an Italian Speaking IT/Customer Service Agent with the world's largest technology company. This role is perfect for proactive individuals with a strong background in technology and a dedication to providing excellent customer service. Located in Greece, you will be responsible for assisting Italian-speaking customers with their technical inquiries and service-related issues. Your comprehensive knowledge of IT, paired with your commitment to customer satisfaction, will help ensure that clients receive timely and effective resolutions. Join this dynamic team and contribute to the success of a globally recognized brand in the tech industry. If you're passionate about technology and thrive in a customer-focused environment, we want to hear from you!
Responsibilities
- Deliver technical support to Italian-speaking customers via multiple channels including phone, email, and live chat
- Efficiently diagnose and resolve technical issues while providing clear instructions to customers
- Guide customers through troubleshooting processes and offer solutions tailored to their needs
- Maintain accurate records of customer interactions and document issues and their resolutions
- Collaborate with technical teams to escalate complex problems and drive effective resolutions
- Engage in continuous learning through training sessions to stay updated on the latest tech products and services
- Help develop support documentation and resources to enhance the customer self-service experience
Requirements
- Fluency in Italian is required; proficiency in English is also essential
- Experience in IT support or a related customer service role is highly desired
- A good understanding of technology concepts and products is important
- Excellent communication skills to effectively interact with customers and the technical team
- Ability to work under pressure and manage competing priorities efficiently
- Familiarity with customer service software and IT troubleshooting tools will be an advantage
- Strong analytical skills, attention to detail, and a commitment to delivering exceptional customer service
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
