Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Spanish Speaking Customer Service Representative for an Online Shopping Company. This role is designed for individuals passionate about e-commerce and customer service, ready to provide top-notch support to our Spanish-speaking clients. As a part of our team, you will assist customers with their queries related to online shopping, helping to ensure a seamless and enjoyable experience. If you have excellent communication skills in Spanish and a flair for problem-solving, we invite you to join us in this dynamic and evolving industry!
Key Responsibilities
- Deliver exceptional customer support in Spanish, addressing queries related to products, orders, and online shopping processes
- Quickly and effectively resolve customer issues and complaints, ensuring a high level of satisfaction
- Document customer interactions accurately in the CRM system, maintaining thorough records for future reference
- Assist customers with navigating the online shopping platform and providing guidance on payment and shipping options
- Collaborate with logistic and technical teams to address any escalated issues efficiently
- Stay informed about product offerings, promotions, and company policies to deliver accurate information to customers
- Participate in training and skill development opportunities to enhance customer service techniques
Requirements
- Fluency in Spanish is required, along with strong English communication skills, both written and spoken
- Experience in customer service, particularly in the e-commerce sector, is a significant advantage
- Strong problem-solving skills and a commitment to providing outstanding customer service
- Effective communication and interpersonal skills to engage clients pleasantly and professionally
- Able to multitask while managing a high volume of inquiries in a fast-paced setting
- Attention to detail and good organizational skills to ensure accurate record-keeping
- A genuine enthusiasm for online shopping and technology will be considered a plus
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
- Professional growth & development opportunities
- Competitive performance bonuses
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses
- Work for a Great Place to Work-Certified Company
