Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Spanish Speaking e-Cigarette Customer Support representative. Embracing our motto 'With a new dawn comes your Next Job!', we are dedicated to bridging talented individuals with innovative career opportunities within the thriving realm of vaping and e-cigarettes. In this engaging role, you will provide comprehensive support to Spanish-speaking customers, guiding them through inquiries about products, usage, and troubleshooting-related issues. Your passion for customer service will be crucial in fostering customer loyalty and satisfaction as you assist users in navigating their e-cigarette experience. Join our dynamic team and make a positive impact in a rapidly growing industry!
Responsibilities
- Deliver expert customer support to Spanish-speaking clients regarding e-cigarette products and services
- Assist customers with product inquiries, usage instructions, and troubleshooting issues effectively
- Handle customer complaints with professionalism and strive for quick resolutions to ensure satisfaction
- Document customer interactions accurately to maintain an updated database and improve service quality
- Collaborate with product teams to provide insights from customer feedback for future product development
- Stay current on e-cigarette products and trends to provide customers with informed support
- Promote a positive and engaging environment for customers exploring e-cigarette options
Requirements
- Fluency in Spanish and English, both written and spoken
- Experience in customer service, preferably in the vaping or e-cigarette industry
- Strong communication skills and a focus on customer satisfaction
- Excellent problem-solving abilities and the ability to independently address customer issues
- Familiarity with customer support software and CRM systems is advantageous
- Ability to work in a fast-paced environment while managing multiple customer inquiries
- Enthusiasm for vaping and a willingness to stay informed about industry developments
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
- Professional growth & development opportunities
- Competitive performance bonuses
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses
- Work for a Great Place to Work-Certified Company