The House of Mercier is delighted to announce an opening for a Czech Speaking Customer Service Representative, with the opportunity to work remotely from Greece. In this essential role, you will be the primary point of contact for Czech-speaking customers, providing them with outstanding service related to their inquiries, orders, and any issues they may encounter. Your fluency in Czech and exceptional communication skills will be key in ensuring customer satisfaction and fostering positive relationships. Join our dedicated team and help us elevate the customer experience!
Responsibilities
- Deliver high-quality customer service to Czech-speaking clients through various channels such as phone, email, and chat
- Assist customers with inquiries related to products, services, order processing, and account management
- Resolve customer complaints and technical issues efficiently and professionally
- Maintain accurate records of customer interactions and ensure timely follow-up on outstanding issues
- Collaborate with internal teams to address complex inquiries and facilitate prompt resolutions
- Stay updated on company products, policies, and procedures to provide informed assistance to clients
- Work towards achieving and exceeding customer satisfaction metrics and service levels
Requirements
- Fluency in Czech and English, both written and spoken
- Previous customer service experience is preferred
- Strong communication and interpersonal skills
- Excellent problem-solving abilities with a customer-first mentality
- Familiarity with customer service software and CRM systems is advantageous
- Detail-oriented with strong organizational skills
- Ability to work independently in a remote work environment, managing time effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
