The House of Mercier is delighted to announce an incredible opportunity to join our dedicated Dutch Support Team in Greece, with relocation expenses fully covered! Immerse yourself in an enriching work environment while enhancing your Dutch language skills in a beautiful Mediterranean setting. As an essential part of our team, you will provide exceptional support to our Dutch-speaking customers, ensuring their experiences with our brand are memorable and positive.
Responsibilities
- Provide high-quality customer support in Dutch via multiple channels, including phone, email, and chat
- Assist customers with inquiries regarding our products and services, delivering prompt and effective solutions
- Resolve customer complaints with professionalism, ensuring issues are addressed swiftly and to the customer's satisfaction
- Document all customer interactions accurately, maintaining thorough records for future reference
- Collaborate closely with internal teams to escalate complex issues and ensure successful resolutions
- Stay informed about product updates and industry trends to provide relevant assistance to customers
- Participate in initiatives aimed at enhancing overall customer experience and satisfaction
Requirements
- Fluency in Dutch and English, both written and verbal
- Previous experience in customer service roles, particularly within support environments, is preferred
- Excellent communication skills with a strong emphasis on providing exceptional customer care
- Able to efficiently manage and resolve customer complaints in a professional manner
- Strong attention to detail and organizational skills in documenting customer interactions
- Willingness to relocate to Greece and adapt to a new environment
- A collaborative spirit and a commitment to continuous improvement in customer service delivery
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
