The House of Mercier is excited to announce an opening for a Polish Speaking Customer Service Representative in the financial sector, with the opportunity to work remotely from Greece. In this vital role, you will provide top-notch customer support to Polish-speaking clients, assisting them with inquiries related to financial services, account management, and troubleshooting issues. Your professionalism and keen understanding of financial products will be essential in helping our clients navigate their financial needs. Join our dedicated team and contribute to delivering exceptional service in the financial industry!
Responsibilities
- Deliver excellent customer service to Polish-speaking clients via phone, email, and chat, addressing financial inquiries and resolving issues efficiently
- Assist customers with account management, transaction inquiries, and understanding financial products
- Document customer interactions accurately and follow up on unresolved issues with diligence
- Collaborate with internal teams to escalate complex inquiries and ensure timely resolutions
- Stay updated on financial regulations, products, and services to provide informed assistance to customers
- Work towards achieving performance metrics related to customer satisfaction, response times, and resolution rates
- Engage in ongoing training to enhance product knowledge and customer service skills
Requirements
- Fluency in Polish and English, both written and spoken
- Experience in customer service, particularly in the financial sector, is preferred
- Strong communication and interpersonal skills
- Basic understanding of financial products and services preferred
- Ability to work independently in a remote environment
- Strong organizational and problem-solving skills
- Willingness to work flexible hours, including weekends as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
