The House of Mercier is thrilled to announce a fantastic opportunity for a Czech Speaking Customer Service Representative for an International Airline, available as a remote position in Greece. In this exciting role, you will provide exceptional support to our Czech-speaking customers, assisting them with flight inquiries, bookings, and any travel-related issues they may encounter. Your strong communication skills and commitment to customer excellence will play a vital role in ensuring our clients have a seamless and enjoyable travel experience. Join our dedicated team and contribute to exceptional airline services!
Responsibilities
- Provide outstanding customer service to Czech-speaking clients via phone, email, and chat, addressing their inquiries and concerns effectively
- Assist customers with flight bookings, changes, cancellations, and special requests
- Handle complaints and issues professionally, ensuring timely resolutions and customer satisfaction
- Maintain accurate documentation of customer interactions and service requests
- Collaborate with airline partners and internal teams to provide accurate and timely information to customers
- Stay informed about airline policies, procedures, and current travel regulations to guide customers effectively
- Achieve and exceed performance metrics related to customer satisfaction and service resolution times
Requirements
- Fluency in Czech and English, both written and spoken
- Previous experience in customer service, preferably within the airline or travel industry
- Excellent communication and interpersonal skills, focused on customer service
- Strong problem-solving abilities to address customer inquiries effectively
- Experience with customer service software and airline booking systems is a plus
- Detail-oriented with strong organizational skills
- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
