The House of Mercier is excited to offer a fantastic opportunity for a Spanish Speaking Customer Experience Coordinator to join our innovative team based in Athens, Greece, with the flexibility to work remotely within the country. In this pivotal role, you will support our Spanish-speaking customers as they navigate our cutting-edge FinTech solutions. If you are passionate about technology and dedicated to providing exceptional customer service, we would love to connect with you!
Responsibilities
- Serve as the main point of contact for Spanish-speaking customers via phone, email, and chat
- Assist customers with inquiries about our FinTech products and efficiently resolve any issues that arise
- Gather and analyze customer feedback to enhance our service offerings and product features
- Collaborate with internal teams to develop comprehensive solutions that ensure high customer satisfaction
- Stay updated on product changes and industry trends to provide knowledgeable support
- Build and maintain strong relationships with customers to promote loyalty and engagement
- Document customer interactions accurately for quality assurance and compliance purposes
Requirements
- Fluency in Spanish and English, both written and spoken
- Experience in a customer support role, preferably in the technology or FinTech sectors
- Strong commitment to customer satisfaction with excellent problem-solving skills
- Ability to clearly communicate complex technical concepts to a diverse audience
- Experience in utilizing customer feedback to drive service improvements is a plus
- Familiarity with CRM systems or customer support software is advantageous
- A proactive attitude, exceptional teamwork skills, and the ability to excel in a fast-paced remote environment are essential
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
