The House of Mercier is excited to announce an opening for an Italian Speaking Customer Service Representative for a leading car rental service, with the convenience of working remotely from Greece. In this vital role, you will be the first point of contact for our Italian-speaking customers, assisting them with reservations, inquiries, and any issues related to their car rental experience. Your ability to communicate effectively and your passion for delivering exceptional service will enable our customers to enjoy a seamless rental experience. Join our dynamic team and play a key role in the travel and automotive industry!
Responsibilities
- Provide excellent customer service to Italian-speaking clients via phone, email, and chat, assisting with reservations, inquiries, and support
- Resolve customer concerns and technical issues related to car rentals efficiently and professionally
- Document customer interactions accurately, keeping comprehensive records and ensuring timely follow-up
- Collaborate with internal teams to address and resolve complex customer requests and problems
- Stay informed about the latest offerings, promotions, and services to effectively inform customers
- Achieve and maintain high levels of customer satisfaction through effective communication and service
- Engage in ongoing training sessions to improve product knowledge and enhance service skills
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer service, preferably in the travel or automotive sector
- Excellent communication and customer relation skills
- Strong problem-solving abilities with a customer-focused mindset
- Ability to work independently and manage time effectively in a remote working environment
- Detail-oriented with strong organizational skills
- Flexibility to work varying shifts, including weekends if required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
