The House of Mercier is excited to provide an opportunity for a Czech Speaking Customer Service Representative for a top electronics company, with the convenience of working remotely from Greece. In this vital role, you will be the primary point of contact for Czech-speaking customers, assisting them with inquiries regarding their electronics products, troubleshooting issues, and ensuring a positive customer experience. Your fluency in Czech and passion for technology will be instrumental in supporting our clients and enhancing their product usage. Become a part of our dedicated team and help us deliver exceptional customer service in the dynamic world of electronics!
Responsibilities
- Deliver excellent customer service to Czech-speaking clients through phone, email, and chat platforms, addressing their inquiries effectively
- Assist customers with product-related questions, technical issues, and warranty claims
- Maintain accurate documentation of customer interactions and follow up on unresolved issues
- Work closely with technical support teams to resolve more complex customer issues
- Keep updated on product features, updates, and market trends to provide relevant support
- Achieve and maintain performance metrics related to customer satisfaction and service efficiency
- Engage in ongoing training to enhance product knowledge and customer service techniques
Requirements
- Fluency in Czech and English, both written and spoken
- Previous experience in customer service, ideally in the electronics or technology field
- Excellent communication and interpersonal abilities
- Strong technical skills and enthusiasm for consumer electronics
- Ability to work independently and collaboratively in a remote environment
- Strong organizational skills and attention to detail
- Flexibility to work varying hours, including weekends as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
