The House of Mercier is excited to announce a fantastic opportunity for an Italian Speaking Customer Service Representative in the Financial Sector, with the flexibility of remote work in Greece. In this vital role, you will be responsible for providing high-quality support to Italian-speaking customers, assisting them with financial inquiries, account management, and resolving any issues they may encounter. Your fluency in Italian and understanding of financial products will enable you to deliver exceptional service and support to our clients. Join our dedicated team and make a positive impact in the financial services industry!
Responsibilities
- Offer excellent customer service to Italian-speaking clients via phone, email, and chat, addressing their financial inquiries and concerns
- Assist customers with account maintenance, transaction inquiries, and service-related issues
- Document customer interactions accurately, ensuring thorough follow-up and case management
- Collaborate with other departments to resolve complex issues and improve customer satisfaction
- Stay updated on financial products, regulations, and industry best practices to provide informed assistance
- Achieve and exceed performance targets related to customer satisfaction and problem resolution
- Participate in ongoing training and development to enhance your knowledge and skills in the financial sector
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer service, preferably in the financial sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Understanding of financial products and services is a plus
- Detail-oriented with strong organizational skills
- Ability to work independently and effectively in a remote setup
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
