The House of Mercier is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for a top electronics company, with the convenience of remote work in Greece. In this essential role, you will be responsible for providing outstanding customer support to Italian-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring a delightful customer experience. Your passion for electronics and commitment to customer satisfaction will help foster strong relationships with our customers. Join us and be a part of a dynamic team in the electronics industry!
Responsibilities
- Deliver high-quality customer service to Italian-speaking customers through phone, email, and chat channels
- Assist customers with product inquiries, technical issues, and warranty claims related to electronics
- Document all customer interactions meticulously, ensuring follow-up and efficient case management
- Collaborate with product and technical teams to resolve complex inquiries and provide effective solutions
- Stay up-to-date with product knowledge and industry trends to provide informed assistance
- Achieve performance targets related to customer satisfaction, issue resolution, and response time
- Participate in ongoing training and development initiatives to enhance service skills and product knowledge
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer service, especially within the electronics sector, is preferred
- Excellent communication and interpersonal skills
- Strong technical aptitude with an interest in consumer electronics
- Ability to work effectively in a remote team environment
- Detail-oriented with strong organizational skills
- Flexibility to accommodate varying shifts, including weekends if required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
