The House of Mercier is Europe's leading recruitment agency, specializing in connecting individuals with job opportunities abroad while enabling them to utilize their native language. We are currently seeking a dedicated Italian Speaking Technical Support representative to join our dynamic team remotely from Greece. In this role, you will be instrumental in providing exceptional customer service and technical support to our Italian-speaking clientele. You will have the opportunity to leverage your language skills and technical expertise to assist customers in resolving issues, guiding them through processes, and ensuring they have a seamless experience. This position is ideal for individuals who have a passion for assisting others and possess strong problem-solving abilities. You will become a key point of contact for customers, and your role will directly contribute to their satisfaction and loyalty to the company's products and services. As we continue to grow, we aim to empower you in an environment that values collaboration, professional growth, and the utilization of multilingual skills in a supportive workplace.
Responsibilities
- Provide technical support to customers via phone, email, and chat in Italian
- Diagnose and troubleshoot technical issues reported by customers
- Guide customers through product setup, installation, and configuration processes
- Maintain detailed records of customer interactions and technical issues in the CRM system
- Collaborate with the technical team to escalate and resolve complex issues promptly
- Create and update FAQs and support documentation in Italian for customer reference
- Conduct follow-up calls to ensure customer satisfaction and resolution of their issues.
Requirements
- Fluent in Italian, both spoken and written; proficiency in English is a plus
- Experience in customer service or technical support roles preferred
- Strong problem-solving skills and the ability to think critically
- Excellent communication and interpersonal skills
- Familiarity with CRM software and ticketing systems
- Ability to work independently and prioritize tasks effectively
- Basic understanding of technical processes, software, and hardware troubleshooting
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
