The House of Mercier, a distinguished recruitment agency committed to connecting exceptional talent with premier brands, is thrilled to announce an opportunity for an Italian Speaking Customer Service Agent for a leading fashion website, offering the convenience of remote work in Greece. In this role, you will be the voice of the brand, providing unparalleled customer service support to Italian-speaking clients as they navigate their online shopping experience. Your passion for fashion and dedication to customer satisfaction will make a significant impact on the brand's success. If you are eager to work in a fast-paced environment and represent a renowned fashion label from the comfort of your home, we want to hear from you!
Responsibilities
- Provide top-notch customer service to Italian-speaking clients through various channels including phone, email, and live chat
- Assist customers with inquiries related to orders, returns, and product details in a timely and professional manner
- Offer knowledgeable product advice and personalized recommendations to enhance the shopping experience
- Document and manage customer interactions accurately, maintaining up-to-date records in the company database
- Collaborate with team members to identify recurring issues and implement solutions to enhance customer satisfaction
- Gather customer feedback to contribute to continuous improvement initiatives
- Engage in regular training to stay informed about product updates and effective customer support techniques
Requirements
- Fluency in Italian is a must; proficiency in English is also required
- Experience in customer service, especially within the e-commerce or fashion retail sector, is preferred
- A strong interest in fashion and an understanding of current industry trends
- Excellent verbal and written communication skills with the ability to effectively engage customers
- Ability to work independently in a remote setting while being an effective team player
- Familiarity with customer service software and online communication platforms
- Strong organizational skills, detail-oriented, and capable of multitasking effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
