Patrique Mercier Recruitment PT is a leading agency in Greece, renowned for connecting multilingual candidates with exceptional job opportunities. We are currently seeking a Portuguese Speaking Airline Customer Service Specialist to join our vibrant team in Athens, with the flexibility of working remotely within Greece. This role is perfect for individuals who are passionate about offering high-quality customer service to airline passengers. In this position, you will be responsible for assisting Portuguese-speaking customers with their inquiries and travel-related issues, ensuring a seamless and enjoyable experience. If you thrive in a customer-focused environment and are eager to make a difference, we encourage you to apply!
Responsibilities
- Provide outstanding customer service to airline passengers in Portuguese
- Assist with inquiries related to bookings, cancellations, and flight information
- Effectively resolve customer complaints and concerns in a timely manner
- Communicate important updates regarding flights, policies, and procedures clearly to customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to enhance the overall quality of service
- Stay updated on airline offerings and industry developments to provide informed assistance
Requirements
- Fluency in Portuguese is required; proficiency in English is a must
- Experience in customer service, particularly within the airline or travel industry
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced and remote working environment
- Familiarity with airline booking systems and customer relationship management software is a plus
- Willingness to work flexible hours, including evenings, weekends, and holidays
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....
