The House of Mercier is thrilled to offer the position of Polish Speaking Customer Support Representative, with the flexibility to work remotely from Greece. In this important role, you will be the primary point of contact for our Polish-speaking customers, delivering exceptional service and ensuring they have a remarkable experience with our luxury products and services. Your fluency in Polish and dedication to customer care will be vital in upholding our brand's reputation for excellence.
Responsibilities
- Provide outstanding customer service in Polish via various channels, including phone, email, and live chat, effectively addressing inquiries related to our luxury offerings
- Assist customers through the purchasing process, offering detailed product information and resolving any issues that may arise
- Handle customer complaints with professionalism and empathy, striving for a positive resolution to enhance customer loyalty
- Document customer interactions accurately to maintain clear and comprehensive records for continuous improvement in service delivery
- Collaborate with team members and other departments to support customer needs and improve overall service quality
- Stay informed about product details, promotions, and industry trends to offer relevant advice to customers
- Engage in ongoing training and professional development to enhance your customer service skills and product knowledge
Requirements
- Fluency in Polish and English, both written and verbal
- Experience in customer support, particularly within the luxury or premium retail sectors, is preferred
- Excellent communication skills and a strong focus on customer satisfaction
- Ability to resolve customer issues effectively and offer constructive solutions
- Genuine interest in luxury products and a solid understanding of the customer journey in high-end retail
- Self-motivated and adaptable, with the ability to work efficiently in a remote setting
- Strong organizational skills and attention to detail to manage multiple tasks effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
