The House of Mercier is excited to offer a position for an Italian Speaking Customer Experience Specialist, available for remote work in Greece. In this role, you will be the primary contact for our Italian-speaking clients, ensuring they receive exceptional support as they navigate our financial technology products and services. Your passion for customer care and ability to communicate effectively in Italian will be key to enhancing our clients' experiences. If you're ready to join a dynamic team, we would love to hear from you!
Responsibilities
- Provide high-quality customer support to Italian-speaking clients through various channels such as phone, email, and live chat
- Assist customers with inquiries related to our FinTech solutions and help resolve any issues they may encounter
- Collect and analyze customer feedback to identify trends and suggest improvements to our services
- Collaborate with team members to address complex customer issues promptly and efficiently
- Stay informed about product updates and industry trends to offer valuable support to clients
- Foster a positive customer experience that encourages brand loyalty
- Maintain accurate records of customer interactions for service quality assurance
Requirements
- Fluent in Italian and English, with strong verbal and written communication skills
- Experience in customer service, particularly in the FinTech industry, is advantageous
- Customer-focused approach with excellent problem-solving abilities
- Ability to simplify complex financial technology information for clients
- Experience in gathering and utilizing customer insights for service enhancements
- Familiarity with CRM systems and online support tools
- Must have a stable internet connection and a conducive remote work setup in Greece
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
