The House of Mercier is excited to announce an opening for Italian Speaking IT Representatives to join our remote team in Greece. In this role, you will be vital in providing outstanding technical support to our Italian-speaking clients, ensuring they experience our innovative IT products and services seamlessly.
Responsibilities
- Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat
- Troubleshoot and resolve various hardware, software, and network-related issues efficiently
- Accurately document customer interactions and technical resolutions in our support system
- Assist clients in understanding best practices to maximize their use of our IT solutions
- Work collaboratively with internal teams to escalate and resolve complex issues effectively
- Stay updated on product enhancements and industry developments to enhance service delivery
- Participate in continuous training to advance your technical skills and customer service proficiency
Requirements
- Fluency in Italian and English (both written and spoken) is essential
- Previous experience in IT support or customer service is preferred
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills with a commitment to customer satisfaction
- Familiarity with help desk software and IT support tools is a plus
- A collaborative mindset and the ability to thrive in a remote work environment
- A proactive attitude toward learning new technologies and adapting to changes
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
