The House of Mercier is excited to offer an amazing opportunity for an Italian Speaking Customer Service Representative for an Online Travel Agency, available for remote work in Greece. In this role, you will deliver exceptional support to our Italian-speaking customers, assisting them with their travel inquiries, bookings, and issues related to their travel arrangements. Your language skills and dedication to customer service will help ensure that our clients have seamless travel experiences. Join our innovative team and make a positive impact in the travel industry!
Responsibilities
- Provide outstanding customer service to Italian-speaking clients through phone, email, and chat, addressing their travel-related questions
- Assist customers with booking flight tickets, accommodations, and other travel services, as well as modifications and cancellations
- Resolve customer complaints and issues promptly and professionally, ensuring a positive experience
- Maintain detailed records of customer interactions and ensure appropriate follow-up on inquiries
- Collaborate with partners and internal teams to gather information needed to assist customers effectively
- Stay updated on travel regulations, policies, and industry trends to provide accurate information to customers
- Meet and exceed customer satisfaction metrics and performance targets regularly
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer service, preferably in the travel or hospitality industry
- Strong communication and interpersonal skills, with an emphasis on customer service
- Ability to manage customer inquiries efficiently and effectively
- Familiarity with online booking systems and customer service tools is a plus
- Detail-oriented with excellent organizational skills
- Flexible to work varying shifts, including weekends and holidays as necessary
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
