The House of Mercier is excited to offer an opportunity for an Italian Speaking Customer Service Representative in the banking sector, with the convenience of working remotely from Greece. This position is tailored for individuals who are enthusiastic about delivering outstanding customer service and possess a strong interest in the banking industry. As the primary contact for our Italian-speaking clients, you will handle inquiries related to banking products and services, assist with account-related concerns, and provide tailored support to meet our customers' financial needs. Your effective communication skills and commitment to customer satisfaction will be essential in building and maintaining positive client relationships. Join our dedicated team and enhance the banking experience for our valued customers!
Responsibilities
- Respond efficiently and professionally to inquiries from Italian-speaking customers regarding a variety of banking products and services
- Provide accurate information concerning banking policies, transactions, and account management
- Assist clients in resolving account issues effectively and empathetically
- Document all customer interactions insights in our CRM system to ensure accurate record-keeping
- Collaborate with team members and other departments to enhance overall service delivery and customer experience
- Stay abreast of the latest banking products, services, and regulations to provide knowledgeable support
- Engage in ongoing training and professional development to enhance your skills and understanding of the banking landscape
Requirements
- Fluency in Italian and English, with exceptional written and verbal communication skills in both languages
- Experience in customer service, ideally within the banking or financial sector
- Strong problem-solving skills focused on providing high levels of customer satisfaction
- Knowledge of banking products and services is a plus
- Excellent interpersonal skills and a friendly, professional demeanor
- Able to work effectively in a remote team environment as well as independently
- Proficient in the use of customer service software and banking applications
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
