The House of Mercier is thrilled to invite applications for the position of Italian Speaking Customer Support Representative, with the flexibility to work remotely from Greece. In this important role, you will provide exceptional support to our Italian-speaking customers, ensuring they receive an outstanding experience with our luxury products and services. Your fluency in Italian and dedication to delivering high-quality customer care will be instrumental in building brand loyalty.
Responsibilities
- Provide excellent customer service in Italian through various communication channels, including phone, email, and live chat, effectively addressing inquiries regarding our luxurious offerings
- Assist customers throughout the ordering process, providing accurate product information and resolving any issues that may arise
- Handle customer complaints sensitively and professionally, striving for resolutions that lead to positive customer experiences
- Maintain thorough and accurate documentation of customer interactions to ensure a smooth communication process and continuous improvement
- Collaborate with team members and other departments to enhance customer service and meet overall business objectives
- Stay updated on product details, promotions, and industry trends to deliver relevant and informed assistance to customers
- Participate in training opportunities to expand your knowledge and skills within the luxury retail sector
Requirements
- Fluency in Italian and English, both written and verbal
- Previous experience in customer support, preferably within the luxury or high-end retail sector
- Outstanding communication and interpersonal skills, with a strong commitment to providing top-notch customer service
- Ability to effectively troubleshoot and resolve customer inquiries and challenges
- Passion for luxury products and a solid understanding of the retail customer experience
- Self-motivated and capable of working efficiently in a remote work environment
- Strong organizational skills and attention to detail to manage customer interactions accurately
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
