The House of Mercier is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative, with the option to work remotely from Greece. In this role, you will play a key part in delivering exceptional support to our French-speaking customers by addressing their inquiries, managing their orders, and providing assistance with any issues they may encounter. Your dedication to customer satisfaction and strong communication skills will contribute to creating positive experiences for our clients. Join our vibrant team and help us make a difference in customer care!
Responsibilities
- Provide outstanding customer service to French-speaking clients through various channels, including phone, email, and chat
- Assist customers with inquiries related to products, services, and order processing
- Resolve customer complaints and issues promptly and professionally
- Document customer interactions accurately and maintain comprehensive records
- Collaborate with internal teams to ensure timely resolution of customer inquiries and concerns
- Stay informed about company products and services to provide accurate and helpful information to customers
- Work towards achieving and exceeding performance metrics related to customer satisfaction and service efficiency
Requirements
- Fluency in French and English, both written and spoken
- Prior experience in customer service is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-focused mindset
- Familiarity with customer service software and CRM systems is an advantage
- Detail-oriented with good organizational skills
- Ability to work independently and manage time effectively in a remote work environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
