The House of Mercier is excited to offer Spanish Speaking Technical Support Roles, available remotely from Greece. In this crucial position, you will provide exceptional technical assistance to our Spanish-speaking customers, ensuring they have a seamless experience with our products and services. We seek energetic individuals who are passionate about technology and committed to delivering outstanding customer service. Join our team and help us elevate customer satisfaction from the comfort of your home!
Responsibilities
- Provide high-quality technical support to Spanish-speaking clients via phone, email, and chat
- Diagnose and resolve a range of technical issues related to our products and services
- Guide customers on the effective use of our products and provide tailored solutions
- Document all customer interactions, issues, and resolutions accurately in our support system
- Collaborate with internal teams to escalate and resolve complex inquiries effectively
- Keep current on product updates and industry trends to enhance support quality
- Participate in ongoing training to improve your technical skills and product knowledge
Requirements
- Fluency in Spanish and English, both written and spoken; knowledge of additional languages is a plus
- Prior experience in technical support or customer service, particularly in technology-related roles
- Strong problem-solving and analytical skills, with a focus on technical troubleshooting
- Excellent communication and interpersonal skills, dedicated to customer satisfaction
- Familiarity with customer support software and tools is advantageous
- A proactive team player who is also able to work independently in a remote environment
- A genuine interest in technology and a commitment to continuous learning and personal development
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
