The House of Mercier is delighted to offer an exciting opportunity for Spanish Speaking IT Representatives to join our remote team in Greece. In this key position, you will play a crucial role in delivering outstanding technical support to our Spanish-speaking clients, ensuring they receive top-notch assistance with our innovative IT products and services.
Responsibilities
- Provide exceptional technical support to Spanish-speaking customers via phone, email, and live chat
- Troubleshoot and resolve various hardware, software, and network-related issues effectively
- Document all customer interactions and technical resolutions accurately in our support system
- Advise clients on best practices to enhance their experience with our IT solutions
- Collaborate with internal teams to escalate and resolve complex technical challenges promptly
- Stay updated on product developments and industry trends to improve service quality
- Engage in continuous learning and professional development to enhance your technical and customer service skills
Requirements
- Fluency in Spanish and English (both written and spoken) is essential
- Prior experience in IT support or customer service is preferred
- Strong problem-solving skills and analytical thinking
- Excellent communication abilities and a strong commitment to customer satisfaction
- Familiarity with help desk software and IT support tools is advantageous
- A collaborative mindset and the ability to thrive in a remote work environment
- A proactive approach to learning new technologies and adapting to change
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
