The House of Mercier is excited to announce the opening for an Italian Speaking Customer Support Representative, with the flexibility to work remotely from Greece. In this vital role, you will be the key liaison for our Italian-speaking customers, delivering exemplary support and ensuring their experiences with our luxury products and services are exceptional. Your fluency in Italian, paired with your dedication to outstanding customer care, will play a crucial part in fostering brand loyalty and satisfaction.
Responsibilities
- Respond to customer inquiries in Italian through various communication channels, including phone, email, and live chat, effectively addressing their questions about our luxurious offerings
- Guide customers through the ordering process, providing detailed product information, and resolving any issues that may arise along the way
- Handle customer complaints professionally and empathetically, aiming for a positive resolution and enhancing customer satisfaction
- Document customer interactions accurately to maintain comprehensive records for future reference and service improvement
- Collaborate with other team members and departments to support customer needs and enhance the overall service experience
- Stay informed about product offerings, promotions, and market trends to provide relevant advice and recommendations to customers
- Participate in training sessions to further develop your skills and deepen your understanding of the luxury retail sector
Requirements
- Fluency in Italian and English, both written and spoken
- Prior experience in customer support, especially within the luxury or premium retail sector, is preferred
- Strong communication and interpersonal skills, demonstrating a commitment to exceptional customer service
- Ability to troubleshoot effectively and offer constructive solutions to customer inquiries and challenges
- Interest in luxury products and a solid understanding of the customer journey in high-end retail environments
- Self-disciplined and motivated, with the ability to work efficiently in a remote setup
- Excellent organizational skills and attention to detail to manage multiple tasks effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
