The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative in the banking industry, available remotely from Greece. In this critical role, you will provide outstanding support to our Italian-speaking clients, managing inquiries related to various banking services and ensuring a seamless customer experience. Your fluency in Italian will be instrumental in delivering personalized assistance and building rapport with our customers.
Responsibilities
- Assist customers in Italian via multiple communication channels, including phone, email, and chat, responding to banking-related inquiries
- Guide users through account management, transaction processes, and resolving any issues they may encounter
- Handle customer complaints and feedback with professionalism, ensuring prompt resolutions and maintaining high satisfaction rates
- Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions
- Collaborate with internal teams to escalate complex issues and ensure effective solutions
- Stay informed about the latest banking products, services, and regulations to provide knowledgeable assistance
- Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty within the banking industry
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer support, especially in the banking or financial services sector, is preferred
- Excellent communication skills with a strong focus on delivering exceptional customer service
- Ability to troubleshoot customer inquiries and provide effective resolutions
- Familiarity with banking products, services, and regulations is a plus
- Self-motivated with the ability to work independently in a remote environment
- A collaborative team player committed to enhancing customer satisfaction within the banking context
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
