The House of Mercier is excited to announce an opening for a Nordic Speaking Customer Experience Specialist, with the opportunity to work remotely from Greece. In this essential role, you will be the primary point of contact for our Nordic-speaking clients, providing exceptional customer support and ensuring their satisfaction with our innovative FinTech services. If you're passionate about customer service and fluent in one or more Nordic languages, we would love to have you on our team!
Responsibilities
- Provide outstanding customer support to Nordic-speaking clients through various channels, including phone, email, and live chat
- Assist customers with inquiries related to our FinTech products and services
- Gather and analyze feedback from customers to identify trends and areas for service improvement
- Collaborate closely with cross-functional teams to resolve customer issues efficiently
- Stay updated on product features and industry trends to deliver knowledgeable support
- Encourage a positive customer experience that fosters loyalty and satisfaction
- Maintain accurate records of customer interactions to uphold service quality standards
Requirements
- Fluency in one or more Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English, with strong written and verbal communication skills
- Prior experience in customer service, particularly in the FinTech industry, is desirable
- Customer-focused mindset with strong problem-solving abilities
- Ability to explain complex FinTech concepts in a clear and accessible manner
- Experience in gathering and analyzing customer feedback for service enhancements
- Familiarity with CRM systems and online communication tools
- Must have a stable internet connection and a suitable remote work environment in Greece
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
