The House of Mercier is thrilled to present an opportunity for Italian Speaking Support Representatives for Social Media Instant Messaging, available remotely from Greece. This position is ideal for individuals who are passionate about customer service and adept at communicating online. As a Support Representative, you will interact with customers through instant messaging in Italian, providing timely support and fostering a positive brand experience.
Responsibilities
- Respond promptly to customer inquiries across various social media platforms in Italian via instant messaging
- Provide accurate information about products and services while resolving customer concerns effectively
- Maintain a friendly and professional tone in all customer interactions
- Document customer interactions comprehensively for quality assurance and process improvement
- Collaborate with other teams to address and resolve complex customer issues
- Stay updated on product details, company policies, and trends in social media engagement
- Assist in creating support resources, such as FAQs and documentation, based on customer feedback
Requirements
- Fluency in Italian with strong written communication skills
- Proficiency in English; knowledge of additional languages is a plus
- Experience in customer support or social media management is preferred, but not mandatory
- Strong interpersonal skills and a genuine desire to assist customers
- Great problem-solving abilities to effectively address and resolve inquiries
- Familiarity with social media platforms and instant messaging tools
- Ability to work independently and effectively manage time in a remote work setup
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
