The House of Mercier is seeking an Italian Speaking Emergency Roadside Assistant to join our remote team based in Greece. In this vital role, you will provide immediate support to Italian-speaking motorists encountering roadside emergencies. Your exceptional communication skills and calm demeanor in stressful situations will be essential in ensuring a positive customer experience. If you are passionate about helping others and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity.
Responsibilities
- Respond promptly to emergency calls from Italian-speaking clients needing roadside assistance
- Evaluate vehicle issues over the phone and provide clear instructions or coordinate necessary towing and repair services
- Ensure empathetic and reassuring communication with customers, keeping them informed throughout their emergency situation
- Accurately document all customer interactions following company protocols
- Collaborate with local service providers and emergency responders to facilitate timely assistance
- Strive to achieve high levels of customer satisfaction by providing reliable and efficient service
- Stay informed about company policies, roadside assistance procedures, and local driving regulations to provide knowledgeable support
Requirements
- Fluency in Italian and English; knowledge of Greek is advantageous
- Experience in customer service, emergency assistance, or the automotive industry is preferred
- Strong analytical and problem-solving skills
- Excellent communication skills with a focus on customer care
- Self-motivated and able to work independently in a remote setting
- Proficient in using computer systems and communication technologies
- Willingness to work flexible hours, including nights, weekends, and holidays as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
