The House of Mercier is thrilled to announce a position for an Italian Speaking Customer Support Representative specializing in transportation services, available remotely from Greece. In this key role, you will be the first point of contact for our Italian-speaking customers, assisting them with inquiries related to our transportation offerings. Your fluency in Italian will empower you to provide personalized support that ensures a smooth and enjoyable customer experience.
Responsibilities
- Engage with customers in Italian through various communication channels, including phone, email, and chat, addressing inquiries about transportation services
- Assist clients with booking processes, itinerary changes, and resolving any service-related issues
- Handle customer complaints and feedback professionally, striving for effective and timely resolutions
- Document customer interactions accurately while maintaining comprehensive records of inquiries and resolutions
- Collaborate with internal teams and transportation partners to escalate complex issues and ensure swift resolutions
- Stay informed about the latest transportation trends and service offerings to provide knowledgeable assistance
- Contribute to initiatives aimed at enhancing customer experience and fostering loyalty within our transportation services
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer support, particularly in transportation, travel, or hospitality sectors, is preferred
- Excellent communication skills with a strong focus on delivering outstanding customer service
- Ability to troubleshoot customer inquiries and provide effective resolutions
- Familiarity with transportation services and booking systems is an advantage
- Self-motivated and comfortable working in a remote environment
- A team player committed to enhancing customer satisfaction and loyalty within the transportation industry
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
