Italian Speaking Technical Support Roles - Remote in Greece

TheHouseofMercier • Full-time • Remote (Ioannina, GR) • 2w ago

The House of Mercier is thrilled to offer Italian Speaking Technical Support Roles, available for remote work in Greece. In this key position, you will deliver exceptional technical assistance to our Italian-speaking customers, ensuring they receive top-notch service and support for their inquiries. We are seeking enthusiastic individuals who are passionate about technology and committed to providing excellent customer service. Join our innovative team and help us enhance the customer experience from the comfort of your home!

Responsibilities

Provide high-quality technical support to Italian-speaking clients through various channels, including phone, email, and chat
Diagnose and effectively resolve a variety of technical issues related to our products and services
Educate customers about product capabilities and best practices to maximize their experience
Accurately document customer interactions, technical issues, and resolutions in our support database
Collaborate with internal teams to escalate and address complex inquiries efficiently
Stay informed about product updates and industry trends to enhance the quality of support provided
Participate in ongoing training to improve your technical skills and product knowledge

Requirements

Fluency in Italian and English, both written and spoken; knowledge of additional languages is a plus
Prior experience in technical support or customer service, particularly in technology-related fields
Strong problem-solving skills with the ability to troubleshoot technical issues effectively
Excellent communication and interpersonal skills with a strong focus on customer satisfaction
Familiarity with customer support software and support tools is advantageous
A team-oriented individual with the ability to work independently in a remote setting
A genuine interest in technology and a commitment to ongoing learning and professional development

Benefits