The House of Mercier is pleased to announce a new opportunity for an Italian Speaking Customer Service Representative in the financial sector, with the flexibility of remote work in Greece. In this critical role, you will provide exceptional support to our Italian-speaking clients, assisting them with inquiries related to financial services and products. Your expertise in customer care and fluency in Italian will directly contribute to enhancing our customers' financial experiences. Join us in delivering outstanding service in the dynamic world of finance!
Responsibilities
- Offer outstanding customer service to Italian-speaking clients through various channels, including phone, email, and live chat
- Assist customers with questions about financial products, account management, and service inquiries
- Resolve customer issues and complaints efficiently while ensuring a positive experience
- Document all customer interactions accurately and maintain thorough records
- Coordinate with relevant teams to address complex customer issues or inquiries
- Stay updated on financial regulations, products, and company policies to provide informed assistance
- Meet performance metrics related to customer satisfaction and responsiveness
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer service, preferably in the financial sector
- Strong communication and interpersonal skills
- Ability to manage and resolve issues effectively while maintaining a customer-first approach
- Familiarity with CRM software and financial services is an advantage
- Detail-oriented with strong analytical and organizational skills
- Flexibility to work various shifts, including evenings and weekends as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
