The House of Mercier is excited to offer an opportunity for a Nordic Speaking Customer Service Representative to work remotely in Greece. In this role, you will provide exceptional support to our Nordic-speaking customers, assisting them with any inquiries related to our products and services. Your language skills and customer-centric approach will be vital in ensuring a seamless and satisfying experience for our clients. If you are passionate about helping others and have a strong command of a Nordic language, we would love to have you on our team!
Responsibilities
- Deliver high-quality customer service to Nordic-speaking clients via phone, email, and chat, addressing inquiries and resolving issues
- Assist customers with product information, order processing, and service-related queries
- Resolve customer complaints and concerns in a professional and timely manner while ensuring customer satisfaction
- Maintain accurate records of customer interactions and feedback in our CRM system
- Collaborate with internal teams to improve service delivery and customer experience
- Stay informed about our products and services to provide accurate and helpful assistance
- Meet and exceed performance targets related to customer service efficiency and satisfaction
Requirements
- Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and English, both written and spoken
- Previous experience in customer service or a related field is preferred
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and a proactive attitude toward customer satisfaction
- Familiarity with customer service software and CRM systems is an advantage
- Detail-oriented with excellent organizational skills
- Ability to work independently in a remote setting and flexibility to adapt to varying schedules
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
