The House of Mercier is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative to join our team in a remote capacity from Greece. In this critical role, you will offer exceptional support to our Italian-speaking clients, assisting them with inquiries, orders, and any service-related questions. Your strong communication skills and commitment to customer satisfaction will help us empower our clients and enhance their overall experience. If you are passionate about providing outstanding service and eager to work from the comfort of your own home, we would love to hear from you!
Responsibilities
- Deliver excellent customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries related to our products and services
- Assist customers with order processing, tracking, and any changes or issues with their purchases
- Resolve customer complaints and concerns professionally and in a timely manner
- Maintain accurate records of customer interactions, ensuring all necessary follow-ups are conducted
- Collaborate with various departments to ensure customer needs are met and resolved efficiently
- Stay informed about company policies, products, and industry trends to provide accurate and helpful information
- Meet and exceed service level targets related to customer satisfaction and efficiency
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer service or a related field is preferred
- Strong communication, interpersonal, and problem-solving skills
- Ability to work independently in a remote work environment
- Familiarity with customer service software and CRM systems is a plus
- Detail-oriented with strong organizational skills
- Flexibility to work varying hours, including weekends and holidays as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
