The House of Mercier is seeking a Nordic Speaking Emergency Roadside Assistant to join our remote team in Greece. In this essential role, you will provide immediate support to Nordic-speaking motorists facing roadside emergencies. Your ability to effectively communicate and remain calm under pressure will be vital in delivering timely and compassionate assistance. If you are motivated by helping others and thrive in a fast-paced environment, we welcome your application.
Responsibilities
- Answer emergency calls from Nordic-speaking clients needing roadside assistance with urgency and professionalism
- Diagnose vehicle problems over the phone and offer clear guidance or arrange for towing and repair services as necessary
- Maintain open and reassuring communication with customers, keeping them informed and calm during stressful situations
- Document all customer interactions accurately according to company standards
- Coordinate effectively with local service providers and emergency responders to facilitate prompt assistance
- Strive for high levels of customer satisfaction through effective service resolution
- Stay informed about company policies, roadside assistance protocols, and local driving regulations to provide knowledgeable support
Requirements
- Fluency in one of the Nordic languages (Swedish, Norwegian, Danish, or Finnish) and English; knowledge of Greek is a plus
- Experience in customer service, emergency assistance, or automotive sectors is preferred
- Strong analytical and problem-solving skills
- Exceptional communication skills with a customer-focused approach
- Self-motivated and capable of working independently in a remote setting
- Comfortable using technology and computer systems
- Flexibility to work varying shifts, including nights, weekends, and holidays as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
