The House of Mercier is delighted to offer the position of Nordic Speaking Customer Support Representative, with the flexibility to work remotely from Greece. In this key role, you will represent our brand by delivering outstanding service to our Nordic-speaking customers, ensuring their experience with our luxurious products and services is nothing short of exceptional. Your fluency in Nordic languages and dedication to customer care will be pivotal to fostering satisfaction and loyalty.
Responsibilities
- Engage with customers in Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) via phone, email, and live chat, addressing inquiries about our luxury offerings
- Guide customers through the ordering process, provide detailed product information, and resolve any issues that may arise
- Handle customer complaints with empathy and professionalism, aiming to ensure a positive resolution for each situation
- Document customer interactions accurately to maintain a clear record for future reference and service improvement
- Collaborate with other departments to support customer needs and enhance overall service quality
- Stay informed about product offerings, promotions, and market trends to provide relevant advice and recommendations to customers
- Participate in training sessions to further develop your skills and knowledge within the luxury retail sector
Requirements
- Fluency in one or more Nordic languages and English, both written and spoken
- Prior experience in customer support, especially within the luxury or premium retail sector, is preferred
- Strong communication and interpersonal skills, demonstrating a commitment to providing exceptional customer service
- Ability to troubleshoot effectively and offer constructive solutions to customer inquiries and challenges
- Interest in luxury products and a solid understanding of the customer journey in high-end retail environments
- Self-disciplined and motivated, with the ability to work efficiently in a remote setup
- Excellent organizational skills and attention to detail to manage multiple tasks effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
