Nordic Speaking Customer Experience Associate - Remote in Greece

TheHouseofMercier • Full-time • Remote (Lárisa, GR) • 2w ago

The House of Mercier is excited to announce a position for a Nordic Speaking Customer Experience Associate to join our remote team in Greece. In this essential role, you will be the go-to support for our Nordic-speaking customers, ensuring they receive exceptional assistance as they interact with our innovative FinTech solutions. If you have a passion for customer service and technology, we would love to hear from you!

Responsibilities

Provide outstanding support to Nordic-speaking clients through various communication channels such as phone, email, and chat
Assist customers with inquiries related to our FinTech products and promptly resolve any concerns
Collect and analyze customer feedback to contribute to the enhancement of our services and offerings
Work collaboratively with cross-functional teams to deliver comprehensive solutions and ensure high customer satisfaction
Stay informed about product features and industry trends to provide accurate information to customers
Build and maintain strong relationships with customers to foster loyalty and retention
Document customer interactions for quality assurance and compliance purposes

Requirements

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken
Previous experience in a customer service role, particularly within the technology or FinTech sector, is preferred
Strong commitment to customer satisfaction with excellent problem-solving skills
Ability to communicate technical information in a clear and approachable manner to customers
Experience in utilizing customer feedback to improve service delivery is advantageous
Familiarity with CRM systems or customer support tools is beneficial
A positive attitude, teamwork spirit, and the ability to thrive in a remote work environment are essential

Benefits