The House of Mercier is thrilled to offer Nordic Speaking Technical Support Roles, available remotely from Greece. In this impactful role, you will provide exceptional technical assistance to our Nordic-speaking customers, ensuring they have a seamless experience with our products. We seek dedicated professionals who are passionate about technology and committed to delivering outstanding customer service. Join our innovative team and contribute to achieving high levels of customer satisfaction!
Responsibilities
- Deliver top-notch technical support to Nordic-speaking clients via phone, email, and chat
- Diagnose and resolve a variety of technical issues related to our products and services
- Guide customers on optimal product usage and provide effective solutions
- Document all customer interactions and resolutions accurately within our support database
- Collaborate with internal teams to escalate and resolve complex inquiries effectively
- Stay informed about product updates and industry trends to enhance the quality of support
- Participate in continuous training to improve your technical expertise and product knowledge
Requirements
- Fluency in one or more Nordic languages (such as Swedish, Norwegian, Danish, or Finnish) and English, both written and spoken
- Prior experience in technical support or customer service, ideally in technology-driven environments
- Strong problem-solving skills with a solid understanding of technical concepts
- Excellent communication and interpersonal skills focused on delivering exceptional customer service
- Familiarity with customer service software and support tools is an asset
- A team-oriented individual with the ability to work independently in a remote environment
- A genuine passion for technology and a commitment to ongoing professional development
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
