Patrique Mercier Recruitment is excited to present an excellent opportunity for a Czech Speaking Customer Service representative in the Banking sector, offering a flexible remote position based in Greece. As an integral part of our team, you will provide outstanding support to our Czech-speaking customers, assisting them with their banking inquiries and ensuring a smooth customer experience. This role is perfect for individuals who possess strong communication skills and a passion for customer service, all while enjoying the freedom of remote work. If you're ready to bring your skills to a dynamic organization and cater to a diverse clientele, we encourage you to apply!
Responsibilities
- Deliver exceptional customer service through multiple channels, including phone, email, and chat
- Assist customers with inquiries related to banking products, services, and account management
- Effectively address and resolve customer complaints and concerns
- Provide information and assistance concerning banking regulations and policies
- Maintain accurate records of customer interactions within the CRM system
- Collaborate with team members to enhance service processes and customer satisfaction
- Stay updated on banking offerings to provide the best support to customers
Requirements
- Fluency in Czech (both spoken and written) is essential
- Strong communication and interpersonal skills
- Prior experience in customer service, particularly in the banking sector, is preferred
- Excellent problem-solving abilities and a customer-focused mindset
- Self-motivated with the ability to work effectively in a remote setting
- Knowledge of banking products and services is advantageous
- Access to a reliable internet connection and an appropriate workspace
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
