Patrique Mercier Recruitment Nordic is pleased to present an exciting opportunity for Czech Speaking Video Streaming Support professionals to work remotely from Greece. This position allows you to enjoy the serene lifestyle of Greece while providing crucial support to our clients. As a Video Streaming Support Specialist, you will assist Czech-speaking users with their technical inquiries, troubleshoot streaming issues, and deliver a seamless customer experience. If you're enthusiastic about technology and enjoy helping others, this role is perfect for you!
Responsibilities
- Assist Czech-speaking customers with their inquiries regarding video streaming services through phone, email, and chat
- Troubleshoot technical issues related to video playback, account management, and device setups
- Guide customers through service features and provide clear instructions for setup processes
- Maintain detailed records of customer interactions and resolutions
- Collaborate with the technical support team to continually enhance customer satisfaction
- Collect and document customer feedback to contribute to ongoing service improvements
Requirements
- Fluency in Czech (both spoken and written) is essential
- Experience in customer support or a similar role in the tech or streaming industry is preferred
- Strong communication skills and an ability to solve problems effectively
- Proficient in diagnosing and resolving technical issues
- Familiarity with video streaming platforms and related technologies is advantageous
- Ability to work independently and manage multiple tasks in a remote environment
- Self-motivated and enthusiastic about helping customers succeed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
