The House of Mercier is thrilled to offer a fantastic opportunity to join our Dutch Support Team in Greece, complete with relocation coverage! This is your chance to immerse yourself in a new culture while utilizing your Dutch language skills in a vibrant work environment. As a crucial member of our support team, you will be responsible for providing exceptional service to our Dutch-speaking customers, ensuring their experiences with us are positive and memorable.
Responsibilities
- Deliver high-quality customer support in Dutch through multiple communication channels, including phone, email, and chat
- Assist customers by accurately addressing inquiries related to our products and services
- Handle customer complaints with professionalism, ensuring timely and effective resolutions
- Document all customer interactions thoroughly, maintaining clear records for future reference
- Collaborate with other teams to escalate issues and ensure that solutions are implemented effectively
- Stay informed about our product offerings and trends in the industry to provide informed assistance to customers
- Contribute to initiatives that enhance the overall customer experience and promote brand loyalty
Requirements
- Fluency in Dutch and English, both written and verbal
- Experience in customer service is a plus, especially in a support capacity
- Strong communication skills with a focus on customer care and satisfaction
- Ability to professionally manage and resolve customer complaints
- Detail-oriented with strong organizational skills for documenting interactions
- Willingness to relocate to Greece and adapt to a new culture
- A positive, team-oriented attitude with a commitment to enhancing customer experiences
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
