The House of Mercier is excited to announce a new opportunity for a Polish Speaking Customer Experience Specialist, available for remote work in Greece. In this pivotal role, you will be the primary contact for our Polish-speaking clients, providing exceptional support and assistance as they engage with our innovative FinTech products and services. Your commitment to excellent customer service will directly contribute to enhancing our clients' experiences. If you are passionate about customer care and fluent in Polish, we invite you to apply!
Responsibilities
- Provide high-quality customer support to Polish-speaking clients through various channels including email, phone, and live chat
- Assist customers with inquiries related to our FinTech solutions and help resolve any issues they may encounter
- Collect customer feedback and analyze it to identify trends and areas for service improvement
- Collaborate with internal teams to effectively address and resolve customer issues
- Stay updated on product features and industry developments to provide knowledgeable support
- Promote a positive and engaging customer experience that fosters loyalty and satisfaction
- Maintain detailed records of customer interactions for quality assurance and feedback purposes
Requirements
- Fluency in Polish and English, with strong verbal and written communication skills
- Prior experience in customer service, particularly within the FinTech industry, is a plus
- Customer-focused mentality with excellent problem-solving abilities
- Ability to explain complex financial technology concepts clearly and concisely
- Experience in gathering and utilizing customer insights for enhancing service quality
- Familiarity with CRM systems and online support tools
- Must have a reliable internet connection and a conducive remote work setup in Greece
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
