The House of Mercier is excited to offer Italian Speaking Technical Support Roles, available for remote work from Greece. In this vital position, you will provide exceptional technical assistance to our Italian-speaking customers, ensuring they receive the best possible support for their inquiries and issues. We are looking for motivated individuals who are passionate about technology and dedicated to enhancing customer satisfaction. Join our dynamic team and help us deliver outstanding service from the comfort of your home!
Responsibilities
- Deliver high-quality technical support to Italian-speaking clients via phone, email, and chat
- Diagnose and resolve a range of technical issues related to our products and services
- Educate customers on product functionalities and offer guidance on best practices for optimal use
- Document all customer interactions and technical resolutions accurately in our support database
- Collaborate with internal teams to escalate and resolve complex inquiries efficiently
- Stay updated on product changes and industry trends to enhance the quality of support provided
- Engage in ongoing training to further develop your technical skills and product knowledge
Requirements
- Fluency in Italian and English, both written and spoken; knowledge of additional languages is advantageous
- Prior experience in technical support or customer service, particularly in technology-focused environments
- Strong problem-solving skills and a solid technical aptitude
- Excellent communication and interpersonal abilities with a commitment to customer satisfaction
- Familiarity with customer support software and tools is a plus
- A collaborative team player able to work independently in a remote setting
- A genuine interest in technology and a commitment to continuous learning and personal development
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
