The House of Mercier is pleased to offer an exciting opportunity for a Polish Speaking Customer Service Representative, with a remote work option based in Greece. In this vital role, you will be the primary point of contact for our Polish-speaking customers, providing them with exceptional support for their inquiries, orders, and issues. Your passion for customer service and fluency in Polish will play a key role in enhancing our clients' experiences. Join our dedicated team and help us deliver outstanding service from anywhere!
Responsibilities
- Provide top-notch customer service to Polish-speaking clients via phone, email, and chat, addressing their questions and concerns in a timely manner
- Assist customers with order processing, product inquiries, and managing returns or exchanges
- Effectively resolve customer complaints and issues while maintaining a professional demeanor
- Document all interactions accurately to maintain records and follow up on outstanding inquiries
- Collaborate with internal teams to address more complex customer issues and provide thorough solutions
- Stay informed about company products, services, and industry trends to offer accurate assistance to clients
- Work towards achieving performance goals related to customer satisfaction and response times
Requirements
- Fluency in Polish and English, both written and spoken
- Previous experience in customer service or a related field is preferred
- Strong communication and interpersonal skills with a customer-centric approach
- Proficient in using customer service software and CRM systems
- Detail-oriented with excellent organizational skills
- Ability to work independently and manage time effectively in a remote setting
- Willingness to work flexible hours to accommodate customer needs
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
