Our client is an FX/Crypto trading company with offices in Limassol currently looking for English Retention Agents. The successful candidate will be fluent in English and will have experience in a similar role.
Job Responsibilities
- Build and maintain strong, long-lasting relationships with clients to drive loyalty and retention.
- Act as the primary point of contact for client inquiries, providing timely and knowledgeable support.
- Educate clients on the company’s offerings, upsell services, and ensure high levels of satisfaction.
- Achieve monthly retention targets and provide regular account updates.
- Cross-sell company services to optimise client engagement and portfolio growth.
- Use technical and fundamental analysis insights to assist clients in making informed trading decisions.
Requirements
- Fluent in English, with excellent communication skills.
- Minimum of 1 year of experience in a similar role.
- Positive, client-focused attitude and strong organisational skills.
- Knowledge of technical analysis is an advantage.
- Background in Economics or Finance is a plus.
